In the survey, arriving passengers were asked to rate the relative importance of 15 airport fea. Likely to occur at border protection and at baggage claim.ġ02 Guidelines for Improving Airport Services for International Customers Ing anxiety among passengers arriving on an international flight, research suggests this is most Include general travel anxiety, jet lag, travel fatigue, culture shock, and language barrier. ¢ Terminal arrivals roadway/ground transportationĪs described in Chapter 2, challenges experienced by international arriving passengers may Arriving passengers continuing on to their final destination via a connectingĪs described in Chapter 2, the journey of an international arriving passenger includes the Passenger whose final destination is the community served by the airport at which they arrive in This chapter covers the international arriving This evaluation tool is intended to facilitate dis-Ĭussion among airport stakeholders about their current operation and identify opportunities toįigure 4-1 illustrates the journey of an international arriving passenger. A journey segment evaluation tool is provided at the end of each section, highlighting theīasic requirements and notable innovations. Each section identifies the passenger needs and expectations and aĭescription of the basic requirements, notable innovations, performance requirements (whereĪpplicable), and implementation considerations for each step of the international arrivals jour. The purpose of this chapter is to provide airport stakeholders with a set of tools to evalu-Īte their international arrivals experience and identify innovative approaches to enhance thatĮxperience for passengers. To metropolitan areas, regions, or leisure destinations. airports for connecting passenger traffic, as the gateway airports compete with foreign airports to create a world-classĬustomer experience, and with other U.S. Improving the passenger experience for international arriving passengers has become a majorįocus of many U.S. Because it is UNCORRECTED material, please consider the following text as a useful but insufficient proxy for the authoritative book pages. Below is the uncorrected machine-read text of this chapter, intended to provide our own search engines and external engines with highly rich, chapter-representative searchable text of each book.
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